Guided Video
Video Walkthrough
- Step-by-step guidance through all 46 check-points
- Real clinic examples and common pitfalls
- How to score your clinic honestly
- What to fix first for maximum impact
PATIENT EXPERIENCE TOOLKIT™ · 46 CHECK-POINTS
Great Medicine Cures. Great Experience Retains.
Patients don't leave clinics because of treatment — they leave because of the experience around it. The Patient Experience Toolkit™ gives you 46 proven check-points to audit, fix, and elevate every step of your patient journey.
Built by Dr. Nikunj Chavda from 20+ years of running rehabilitation clinics — delivered as a guided video, an Excel tracker, and a PDF e-book you can start using the same day.
- Check-points
- 46
- Experience
- 20+ yrs
- Format
- Self-paced
"Clinical excellence gets patients in. Patient experience keeps them coming back — and referring others."
46 Check-Points
Built for →PhysiotherapistsFamily PhysiciansDentistsAyurveda DoctorsHomeopathsRehab ProfessionalsClinic Owners
1,247clinicians transforming their patient experience
38viewing this page right now
Does this sound like you?
You're a brilliant clinician. The patient experience is quietly costing you.
Patients visit once — and never come back.
Word-of-mouth referrals have slowed down, and you don't know why.
Front-desk interactions feel inconsistent from day to day.
You get complaints about waiting time, billing, or communication — after the damage is done.
Your clinical outcomes are excellent, but online reviews don't reflect it.
There is no standard way your clinic welcomes, guides, and follows up with patients.
You suspect your patient experience is leaking revenue, but you can't see where.
Answered yes to three or more? The Patient Experience Toolkit™ was built for you.
The Real Problem
It isn't your clinical skills. Nobody taught you how to design a patient experience.
Medical education teaches you
- Diagnosis
- Treatment
- Clinical Decision Making
- Patient Care
- Ethics
But almost never teaches
- First-Impression Design
- Front-Desk Communication
- Waiting Experience
- Consultation Experience
- Billing Transparency
- Follow-Up Systems
- Feedback & Reviews
Inside the Toolkit
46 check-points. Three formats. One transformed patient journey.
From the moment a patient discovers your clinic to the follow-up after their last visit — every touchpoint is covered, scored, and improvable.
Excel Tracker
46-Point Audit Tracker
- All 46 check-points, ready to score
- Auto-calculated experience score
- Gap analysis by journey stage
- Track improvements month over month
PDF E-Book
Patient Experience E-Book
- The 'why' behind every check-point
- Scripts and standards for your team
- Quick wins you can implement today
- A roadmap from good to benchmark clinic
Instant access · Self-paced · Yours forever
The KOS™ Difference
Most clinics run on memory. Great clinics run on systems.
The toolkit is built on the KPI Clinic Operating System (KOS™) — 10 interconnected systems that make your clinic organized, measurable, efficient, profitable, scalable, and patient-centric.
System 02 — Patient Module is unlocked today. Tap it to get the toolkit.
Your Transformation
From hoping patients return to engineering it.
Before the Toolkit
- Patients visit once and vanish
- Inconsistent front-desk experience
- Complaints discovered too late
- No way to measure experience
- Slow word-of-mouth
- Reviews don't match your skill
- Revenue leaks you can't see
After the Toolkit
- Patients return and refer
- A standardized welcome every time
- Issues caught before they escalate
- A 46-point experience scorecard
- Deliberate, designed patient journey
- Reviews that reflect your care
- Predictable, retained revenue
Who It's For
Whether you've practiced 2 years or 25, the experience gap is the same.
PhysiotherapistsFamily PhysiciansGeneral PractitionersDentistsAyurveda DoctorsHomeopathy DoctorsOccupational TherapistsSpeech TherapistsNutritionistsPsychologistsRehabilitation ProfessionalsSmall & Multi-Speciality Clinic Owners
Meet Your Mentor
Dr. Nikunj Chavda
Over two decades of building and leading healthcare organizations, developing rehabilitation services, mentoring clinicians, and designing operating systems that improve both patient outcomes and business performance. Dr Nikunj Chavda is also a startup judge and coach.
- Founder – Kadji Rehab, KPI Clinic™, Konvero
- Founder & Director – Kadji Care & Rehabs Pvt. Ltd.
- Rehabilitation Consultant & Healthcare Entrepreneur
- Clinic Operations Strategist
- IIM Ahmedabad (Business School) - UE.
- Advanced training in Australia
46 Check-Points, Distilled from Real Clinics
Every check-point comes from real patient journeys across thousands of clinic visits — not theory.
What Doctors Say
Real clinics. Real transformations.
"The 46 check-points exposed gaps I never knew existed. Within 60 days our patient no-shows dropped by 40% and referrals picked up noticeably."
Dr. Ramesh Patel
Dental Clinic Owner, Ahmedabad
FAQ
Answers before you buy.
No. It is designed for all independent healthcare professionals and clinic owners — physiotherapists, dentists, ayurveda and homeopathy doctors, therapists, and more.
90 DAYS FROM TODAY
Imagine a clinic where every patient leaves delighted — and brings two more with them next time.
Better Experience. Better Retention. Better Growth. Get the Patient Experience Toolkit™ today and turn your patient journey into your biggest competitive advantage.
Video + Excel Tracker + PDF E-Book
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Instant Access Self-Paced One Year Access